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Reputation Management

The world of search is always changing. This includes what people are saying and thinking of your practice. It is more important than ever to have a strategy to consistently acquire reviews across third-party platforms.  Infinity will create a system for your team to leverage your positive relationships with existing patients, enabling them to leave 5-star reviews on multiple sites.

Where People Talk About You

Google, Facebook, Yelp, Healthgrades, ZocDoc, Vitals, Doctor.com

72
Trust Review Sites

72% of consumers trust review sites as much as personal recommendations
Source: brandongaille.com

63.6
Google

63.6% of consumers check online reviews on Google before visiting any business
Source: ReviewTrackers.com

81
Facebook

81% of its 12,000 respondents from the U.S. and UK confirmed that their purchasing decisions were directly influenced by their friends’ recommendations and posts.

82
Yelp

82% of people that visit Yelp are ready to make an appointment for a service or purchase a prodiuct

With Infinity, you will have a robust strategy to make sure your online reputation is honest and portrays your practice how you want to portray it. You will be able to:

Deal with Negative Reviews

There’s nothing that can stop a disgruntled patient or customer from expressing their thoughts on Yelp. Thankfully, they provide an opportunity to right the ship–especially if there was a misunderstanding! Engage in a conversation with the negative reviewer and you may be able to clear up any confusion or frustration.

Constant Content

Producing constant content on social media gives the message, “Hi! Come join us today!” You give the impression that you are out there and ready to see new patients (if you are looking for new patients).

Acquire Reviews

Google has made strong hints that current reviews are a new factor in ranking competing practices and businesses in local searches. Make sure your patients with positive experiences are writing about their patient experience online.